Terms & Conditions

A. Definition of some terms

These terms and conditions (hereinafter referred to as the "Terms and Conditions") regulate the rights and obligations of the contracting parties resulting from the purchase contract concluded at a distance between

JUDr. Andrea Kanoczová
Laborecká 48
066 01 Humenné
Slovensko

ID number: 42380049, VAT number: 1078141900

(hereinafter referred to as "Merchant" or "Seller" in the relevant form) and to the buyer through the online offer located at the seller's website: www.slovenskecipky.eu, www.sashe.sk/anda.k, eshop.slovenskecipky.eu (hereinafter "web address of the merchant" in the appropriate form), telephone contact: +421905894632, e-mail: eshop.slovenskecipky@gmail.com.

Buyer : The buyer is a consumer or entrepreneur.

These contractual relationships are subject to the Civil Code Act No. 40/1964 Coll. The Civil Code, as amended, "further on in the text only the Civil Code".

Consumer Protection Act Act No. 108/2024 Coll. on consumer protection on the amendment of certain laws as amended "further on in the text only 108/2024 Coll. ".

B. Purchase Agreement

The purchase contract between the seller and the buyer is created by confirmation of the buyer's order by the seller, in the form of electronic mail delivered to the buyer's electronic address (e-mail) specified in the buyer's order.
By sending the order to the seller, the buyer confirms that he was familiar with these general terms and conditions of the online store published on the merchant's website and agrees with them.
The binding condition of the order is the true and complete filling in of all data and requirements required for the execution of the order. Before the final shipment of the order, the buyer has the opportunity to check the order and the given data.
The order is considered sent if it is delivered to the seller and contains all the required data , i.e. delivery address and billing address with all the data required in the order form, e-mail and telephone contact for the buyer, name of the ordered goods, delivery method and payment method, or other data marked as "required" in the order form.
By creating an order, the buyer confirms that he has familiarized himself with these General Terms and Conditions before concluding the contract, which are part of the Instruction before concluding the contract for the Buyer-Consumer , Complaints procedure, Terms of personal data protection, and that he expressly agrees with them, in the wording valid and effective at the time of creation orders.

C. Price of goods and terms of payment

The buyer was informed by the merchant that part of the order is the obligation to pay the price.
The buyer is obliged to:
1. take over the ordered and delivered goods,
2. to pay the seller the agreed purchase price within the agreed due date, including the costs of delivering the goods,
3. confirm receipt of the goods in the delivery note with your signature or the signature of a person authorized by him
4. to pay an advance or provide other financial security at the request of the merchant, if the contract results in such an obligation for the consumer.
The displayed purchase price for the goods displayed in the online offer of goods on the seller's website, which is operated by the Merchant, includes value added tax in the amount determined by the applicable legislation of the Slovak Republic and does not include the price for transporting goods or other optional services. All promotions are valid while supplies last, unless otherwise stated for a specific item. The merchant is not subject to VAT.
The merchant reserves the right to modify the price of the goods listed in the online offer at the seller's website at any time. The change in the price of the goods does not apply to purchase contracts concluded before the price change, regardless of whether or not the goods have been delivered.
The costs of the means of long-distance communication do not differ from the basic rate (in the case of internet and telephone connections according to the conditions of the Buyer's operator, the Seller does not charge any additional fees, this does not apply to contractual transport);
Conclusion of the purchase contract - the buyer's order represents a proposal for the conclusion of the purchase contract. The purchase contract itself is concluded at the moment of delivery of the binding consent of the seller with the draft purchase contract to the buyer, ie binding confirmation of the order by the seller. From this moment, mutual rights and obligations arise between the trader and the buyer, which are defined by the purchase contract and these terms and conditions. Business conditions are an integral part of the purchase contract.
Made-to-order goods – The purchase contract for made-to-order goods is concluded by the buyer's written confirmation of the goods' specifications - i.e. estimated price, size, material, delivery date and other specifications. It is not possible to withdraw from such a contract in accordance and the Seller is entitled to payment of the agreed price.
The merchant is entitled to ask the buyer for an additional confirmation of the order at any time and until he receives the order confirmation from the buyer, he is entitled to delay sending the goods to the buyer.
The method of packing the Goods is determined exclusively by the merchant. The buyer is obliged to pay the seller the costs associated with the packaging and delivery of the goods to the buyer in the amount specified in the binding confirmation of the order.
The buyer has the right to choose from the options displayed to the buyer in the online offer of goods the method of payment of the purchase price for the goods and possibly other monetary payments to the seller.
The merchant has the right to provide the buyer with a discount on the price of the Goods. Discounts on the price of the Goods can be combined with each other, unless explicitly stated otherwise for a specific discount.
In the case of pre-ordering goods, the price of such goods is only preliminary. The resulting price of the goods may be different. The seller will inform the Buyer about the price change. The purchase price of the goods will be determined only after the goods have been stored. Any difference between the paid preliminary price and the purchase price will be returned to the Seller or paid to the Buyer before the delivery of the goods, unless the Buyer decides to cancel the order. For goods that can be pre-ordered , the seller reserves the right to change the delivery date, even repeatedly. In the event of a substantial change in the delivery date ( i.e. 14 days), the Buyer has the right to withdraw from the contract.
The buyer is obliged to pay the seller the purchase price, including the costs of delivery of the goods in cash, or by payment card when picking up the goods in person, cash on delivery at the place of delivery of the goods or by cashless transfer to the seller's account, specified in the acceptance of the order.
If the buyer pays the seller the purchase price by non-cash transfer, the date of payment is considered the day when the entire purchase price was credited to the seller's account.
The buyer is obliged to pay the seller the purchase price for the agreed goods within the period according to the purchase contract, but at the latest upon taking over the goods.
In the event that the buyer does not pay the seller the entire purchase price by the time the goods are delivered to the location and the contracting parties have not agreed to pay the purchase price for the goods in installments, the merchant is entitled to refuse delivery of the goods to the buyer.
The costs associated with the assembly and delivery of the goods are not included in the purchase price, and the trader is not obliged to provide these services to the buyer. The purchase price does not include fees associated with the delivery of the goods, which are charged to the buyer according to the current price list of the carrier or courier service.
In the event that the buyer knowingly does not accept the bindingly ordered goods delivered by a postal carrier or courier service, the trader is entitled to demand payment of packaging and transport fees.
The merchant reserves the right of ownership to the Goods, which are the subject of the Purchase Agreement, until full payment of the purchase price for the given Goods by the buyer.
The merchant undertakes to deliver the goods to the buyer within a reasonable period of time from the conclusion of the purchase contract. All deadlines for the delivery of the Goods listed in the online offer of goods are indicative only.
In the event that the goods are sold out in the meantime, the merchant informs the buyer by e-mail about the possible date of its delivery to the buyer.
Ownership of the goods sold and the risk of accidental damage, accidental deterioration and loss of the goods pass to the buyer at the moment of delivery.
In the case of an advance payment to the seller's account, the amount is considered to have been paid to the seller only at the moment of crediting the funds in the amount of the agreed advance payment to the seller's account, while the shipment of the goods takes place only after the registration and crediting of the entire amount of the advance payment to the bank account within three working days. The advance invoice is always issued only after the order is physically ready to be shipped.
In the order, the buyer specifies the method by which he wants to pay the purchase price for the ordered goods. An overview of the possible methods of payment for goods is as follows:
- cash on delivery (payment directly to the shipping company)
- by transfer or deposit to the seller's account
- in cash upon personal collection at the address Ul. November 26, 1, 06601 Humenné, or at an agreed place
The prices for the transportation of goods are charged according to the valid price lists of the shipping company, while this amount is increased by packaging.

Tab.1 - Transport costs depending on weight

							Cash on delivery * (surcharge)
	up to 5 kg	up to 15 kg	up to 0,5 kg	up to 1 kg	up to 5 kg	up to 10 kg	Cash on delivery * (surcharge)
Slovak republic	4,50	6,50	3,00	4,50	5,00	6,00	+ 1,50
Czech republic	5,20	8,50	-	-	9,50 * (max. 2 kg)	-	+ 1,50
Rest of EU	-	-	individual offer				-

* all stated prices are in EUR including VAT

D. Delivery conditions and delivery time

The seller undertakes to deliver on the basis of the purchase contract:
1. goods at the purchase price and under the payment terms that apply on the day the order is sent (the seller reserves the right not to complete the order in the event of a failure of the ordering system),
2. goods that comply with standards, regulations and regulations valid in the Slovak Republic,
3. goods that will be suitably packed to avoid damage during transport.
The seller is not responsible for
1. delayed delivery of goods caused by the carrier,
2. delayed delivery of goods caused by an incorrectly specified delivery address of the recipient,
3. selection of goods by the buyer, if after receiving the shipment the buyer discovers that the goods do not correspond to his ideas (size, material, color ...)
The buyer undertakes:
1. take over the ordered goods, check the intactness of the packaging and, in the event of any defects, notify the carrier and the seller without undue delay
2. to pay the purchase price for the goods in the amount and in accordance with the payment conditions valid on the day the order was sent.
If the buyer refuses to take over the goods from the transporter (e.g. courier) or it is necessary to repeat the delivery more than 2 times due to the absence of the buyer at the place specified in the order, such an action, or omission of the buyer's action for breach of the buyer's obligation arising from the purchase contract.
By signing the waybill, the buyer confirms that the shipment was received, intact and that no defects caused by transportation were detected.
The delivery address for the delivery of the goods is specified by the buyer when ordering the goods in the order. The delivery of the goods to the buyer is considered to be the fulfillment of the order. Transport to the delivery address specified by the buyer is provided by the seller. The shipment always contains a tax document (proof of purchase).
The buyer is obliged to take over the goods at the place indicated in the order, or at the place he indicated when changing the delivery address based on the agreement with the shipping company. The seller is obliged to inform the buyer about the date of delivery of the goods either by e-mail or by telephone.
Deliveries of the ordered goods will be made as soon as possible according to the seller's operational capabilities. Usually, in the case of payment on invoice and cash on delivery, the delivery period for goods in stock is a maximum of six working days, but the longest is thirty days from the date of conclusion of the purchase contract. When paying on an advance invoice, the delivery period of the goods starts from the day the funds are credited to the seller's bank account. The advance invoice is issued within a maximum of three working days from the receipt of the order.
The seller ships the orders even as incomplete, while not informing about the incompleteness of the order. The buyer can request to be informed about the availability of the goods in the order note. If the buyer requests information, he must provide contact information where he can be reached. If it is not possible to inform the buyer within three working days, or the buyer will not respond to the e-mail or telephone connection, the order will be shipped.
The buyer has the right not to accept the goods from the carrier when the goods are delivered in damaged packaging or when the goods are delivered without relevant tax and sales documents (invoice).
If the seller does not deliver the goods on time, the buyer can withdraw from the purchase contract even without providing an additional reasonable period according to § 517 par. 1 of the Civil Code, if
1. the seller refused to deliver the goods,
2. timely delivery was extremely important considering all the circumstances of the conclusion of the purchase contract, or
3. the buyer informed the seller before concluding the contract that timely delivery is extremely important.
After withdrawing from the purchase contract according to the previous sentence, the seller shall return to the buyer without undue delay everything he received from him on the basis of the purchase contract.

E. Complaints procedure (responsibility for defects, warranty, complaints)

The seller's valid complaint procedure applies to the handling of complaints. When ordering, the buyer confirms that he has been properly familiarized with the complaint procedure and informed about the conditions and method of complaining about the goods, including information on where the complaint can be applied, and about the implementation of the warranty in the time before the conclusion of the purchase contract, by placing these commercial and complaint conditions on the relevant subpage of the seller's e-commerce and the buyer had the opportunity to read them before sending the order.
The complaint procedure applies to goods purchased by the buyer from the seller listed in the online offer of goods on the seller's website.
The buyer has the right to claim liability from the seller for a defect in the goods relating only to goods that show defects for which the manufacturer, supplier or seller is responsible, are covered by a warranty and were purchased from the seller.
If the goods show defects, the buyer has the right to file a claim at the seller's establishment by delivering the goods to the seller's establishment and delivering to the seller a manifestation of the buyer's will to exercise his right according to the following points of these terms and conditions of business and complaints.
The buyer is obliged to truthfully state all the required information in the notice of claim application, in particular to indicate exactly the type and extent of the defect in the goods; the buyer will also indicate which of his rights arising from the provisions of § 622 and 633 of the Civil Code he applies.
The complaint procedure regarding the goods that can be delivered to the seller begins on the day when all the following conditions are fulfilled cumulatively:
1. delivery of a notice of claim to the seller,
2. delivery of the claimed goods from the buyer to the seller or designated person,
The merchant or designated person will issue the buyer with a confirmation of the application of the goods complaint in a suitable form chosen by the merchant, e.g. in the form of e-mail or in writing, in which he is obliged to accurately indicate the claimed defects of the goods and once again instructs the consumer about his rights arising from these commercial and complaint conditions (provision of § 622 of the Civil Code) and the rights arising from these commercial and complaint conditions (provision of § 623 of the Civil Code). If the complaint is made via means of remote communication, the merchant is obliged to deliver the confirmation of the complaint to the buyer immediately; if it is not possible to deliver the confirmation immediately, it must be delivered without undue delay, but at the latest together with a document on the completion of the claim; confirmation of the application of the claim does not need to be delivered if the buyer has the opportunity to demonstrate the application of the claim in another way.
The buyer has the right to choose to remove the defect by replacing the item or repairing the item. The buyer cannot choose a method of removing the defect that is not possible or that, compared to the second method of removing the defect, would cause the seller disproportionate costs, taking into account all the circumstances, especially the value that the item would have without the defect, the severity of the defect and the fact, whether the second method of removing the defect would cause significant difficulties for the buyer.
The seller can refuse to remove the defect if repair or replacement is not possible or if it would require disproportionate costs taking into account all the circumstances, including the circumstances according to paragraph 1 of the second sentence.
If the seller refuses responsibility for defects, he will notify the buyer in writing of the reasons for the refusal. If the buyer proves the seller's responsibility for the defect through an expert opinion or professional opinion issued by an accredited person, an authorized person or a notified person, he can point out the defect repeatedly and the seller cannot refuse responsibility for the defect; for repeated criticism of the defect, § 621 par. 3 does not apply. § 509 par. 2. OZ
If the subject of the purchase is a thing with digital elements, in which the digital content is to be delivered or the digital service is to be provided continuously during the agreed period, the seller is responsible for any defect in the digital content or digital service that occurs or manifests itself during the entire agreed period, but at least during two years from the delivery of the thing with digital elements.
The buyer does not have the right to exercise the right of liability for defects that the merchant was informed about at the time of concluding the contract, or about which, taking into account the circumstances under which the purchase contract was concluded, he must have known.
The trader reserves the right to replace defective goods with other faultless goods with the same or better technical parameters, if this does not cause serious difficulties for the buyer.
The merchant is not responsible for product defects:
1. if it is an obvious defect that the buyer could have detected by inspecting the shipment upon delivery of the goods and which he did not notify the seller's representative in accordance with Article D paragraph 5 of these complaint and business terms and conditions,
2. if the buyer did not exercise his right regarding the seller's responsibility for the defect of the goods by the end of the warranty period of the goods,
3. if the defect of the goods is mechanical damage to the goods caused by the buyer,
4. if the defect of the goods was caused by the use of the goods in conditions that do not correspond in terms of intensity, humidity, chemical and mechanical effects to the natural environment of the goods,
5. if the defect of the goods was caused by unprofessional handling, service, or neglect of the care of the goods,
6. if the defect of the goods was caused by damage to the goods due to excessive loading, or use contrary to the conditions stated in the documentation or the general principles of the usual use of the goods,
7. if the defect in the goods was caused by damage to the goods due to unavoidable and/or unforeseeable events,
8. if the defect in the goods was caused by damage to the goods by accidental damage and accidental deterioration,
9. if the defect in the goods was caused by unprofessional intervention, damage by water, fire, static or atmospheric electricity or other force majeure,
10. if the defect in the goods was caused by an unauthorized person interfering with the goods.
The merchant is obliged to handle the complaint and end the complaint procedure in one of the following ways:
1. by handing over repaired goods,
2. by exchanging goods,
3. by returning the purchase price of the goods,
4. by paying a reasonable discount on the price of the goods,
5. by a written invitation to take over the fulfillment specified by the trader,
6. justified rejection of the goods claim.
The seller shall provide the buyer with a written confirmation of the defect immediately after the defect has been pointed out by the buyer. In the confirmation of the defect, the seller shall state the period in which the defect in accordance with § 507 par. 1 will remove. The period announced according to the previous sentence may not be longer than 30 days from the day the defect was pointed out, if the longer period is not justified by an objective reason beyond the seller's control
The buyer has the right to a reasonable discount from the purchase price or can withdraw from the purchase contract even without providing an additional reasonable period according to § 517 par. 1,
1. if the seller did not repair or replace the item,
2. if the seller did not repair or replace the item with § 623 par. 4 and 6 OZ,
3. the seller refused to remove the defect according to § 623 par. 2 OZ,
4. the thing has the same defect despite the repair or replacement of the thing,
5. the defect is of such a serious nature that it justifies an immediate discount from the purchase price or withdrawal from the purchase contract, or
6. the seller has declared or it is clear from the circumstances that he will not remove the defect within a reasonable period of time or without causing serious difficulties for the buyer.
When assessing the buyer's right to a discount from the purchase price or withdrawal from the purchase contract according to paragraph (17) letter d) and e) all circumstances are taken into account, especially the type and value of the item, the nature and severity of the defect and the possibility of objectively asking the buyer to trust the seller's ability to remove the defect.
The discount from the purchase price must be proportionate to the difference between the value of the item sold and the value that the item would have if it were without defects.
The buyer cannot withdraw from the purchase contract according to paragraph (17) if the buyer participated in the occurrence of the defect or if the defect is negligible. The seller bears the burden of proof that the buyer participated in the occurrence of the defect and that the defect is negligible.
If the contract concerns the purchase of several items, the buyer may withdraw from it only in relation to the defective item. In relation to other things, he can withdraw from the contract only if it cannot reasonably be expected that he will be interested in keeping the other things without a defective item.
After withdrawing from the contract or part of it, the buyer returns the item to the seller at the seller's expense. The seller will ensure the removal of the thing that was installed in accordance with its nature and purpose before the defect became apparent. If the seller does not remove the item within a reasonable period of time, the buyer can ensure the removal and delivery of the item to the seller at the seller's expense and risk. The merchant does not accept cash on delivery shipments.
After withdrawal from the contract, the seller will return the purchase price to the buyer no later than 14 days from the day of returning the item to the seller or after proving that the buyer has sent the item to the seller, whichever occurs first.
The seller will return the purchase price to the buyer or pay him a discount from the purchase price in the same way that the buyer used to pay the purchase price, if the buyer does not expressly agree to another payment method. All costs associated with payment are borne by the seller.
The seller does not have the right to compensation for damage caused by normal wear and tear of the item and to compensation for normal use of the item before withdrawing from the purchase contract.
The warranty period is 24 months from the date of delivery of the goods, unless a different warranty period is specified for specific cases.
The warranty period is extended by the time during which the buyer could not use the goods due to the warranty repair of the goods.
In case of exchange of goods for a new one, the buyer will receive a document on which information about the exchange of goods will be given, and any other claims are applied on the basis of the purchase contract and this claim document. In the case of exchanging goods for new ones, the warranty period starts again from the receipt of the new goods, but only for the new goods.
With regard to a defect that can be removed, the claim will be settled depending on the buyer's decision, so that the trader ensures the removal of the defect, or the trader replaces the defective goods.
In the case of a defect that can be removed and the buyer does not immediately determine how the claim should be settled, the merchant will settle the claim by removing the defect.
If it is a defect that cannot be removed, or one defect that can be removed multiple times, or a larger number of different removable defects that prevent the goods from being properly used as without defects, the merchant will process the claim in the following way, depending on the buyer's decision :
1. by exchanging goods for other functional goods with the same or better technical parameters, or
2. in the event that the merchant cannot exchange the goods for another, he will handle the claim by returning the purchase price for the goods.
Complaint handling applies only to defects listed in the Notice of claim and in the confirmation of the claim of the goods.
The buyer's right to claim a defect in the goods is exhausted after he exercised his right and asked the seller to remove the defect in the goods, and regardless of the result of the claim, he is no longer entitled to make a claim repeatedly for the same unique defect (not a defect of the same type).
Digital fulfillment is defective if it does not comply with the requirements of § 852d or if its use is made impossible or limited by the rights of a third party, including intellectual property rights.

Alternative dispute resolution

The buyer - consumer - has the right to contact the seller with a request for correction (by e-mail at eshop.slovenskecipky@gmail.com) if he is not satisfied with the way in which the merchant handled his complaint or if he believes that the merchant has violated his rights. If the merchant responds negatively to this request or does not respond to it within 30 days of sending it, the consumer has the right to submit a proposal to initiate alternative dispute resolution with the alternative dispute resolution entity (hereinafter referred to as the ARS entity) pursuant to Act 391/2015 Coll. ARS subjects are authorities and authorized legal entities according to § 3 of Act 391/2015 Coll. The proposal can be submitted by the consumer in the manner determined according to § 12 of Act 391/2015 Coll.
The consumer can also file a complaint through the alternative dispute resolution platform of the RSO, which is available online at the link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=EN
Alternative dispute resolution can only be used by a consumer - a natural person who, when concluding and fulfilling a consumer contract, does not act within the scope of his business activity, employment or profession. Alternative dispute resolution applies only to a dispute between a consumer and a trader arising from or related to a consumer contract. Alternative dispute resolution applies only to contracts concluded at a distance. Alternative dispute resolution does not apply to disputes where the value of the dispute does not exceed €20. The ARS entity may demand payment of a fee for starting an alternative dispute resolution from the consumer, up to a maximum of €5 including VAT.

Pointing out the defect

The defect can be pointed out at the address of the seller's place of business: JUDr. Andrea Kanoczová , Headquarters: Laborecká 48, 066 01 Humenné, Slovakia or via e-mail: eshop.slovenskecipky@gmail.com.
If the buyer complained of a defect in a postal shipment that the seller refused to accept, the shipment is considered delivered on the day of the refusal.
The buyer can exercise rights from liability for defects only if he pointed out the defect within two months from the discovery of the defect, no later than two years from the delivery of the goods.

Removal of defects

The seller can refuse to remove the defect if repair or replacement is not possible or if it would require unreasonable costs taking into account all the circumstances, including the circumstances according to the previous sentence.
The seller will repair or replace the goods within a reasonable period of time (meaning the shortest time the seller needs to assess the defect and to repair or replace the goods, taking into account the nature of the goods and the nature and severity of the defect) after the buyer complains about the defect, free of charge, on own costs and without causing serious difficulties to the buyer with regard to the nature of the goods and the purpose for which the buyer requested the goods.
For the purposes of repair or replacement, the buyer hands over or makes available the goods to the seller. The costs of taking over the goods are borne by the seller.
The seller will deliver the repaired goods or replacement goods to the buyer at his own expense in the same or a similar way in which the buyer delivered the defective goods, unless the parties agree otherwise. If the buyer does not take over the goods within six months from the day he was supposed to take them over, the seller can sell the goods. If the goods are of greater value, the seller will notify the buyer in advance of the intended sale and give him a reasonable additional period to take over the goods. Immediately after the sale, the seller pays the buyer the proceeds from the sale of the goods, after deducting the costs that he purposefully spent on their storage and sale, if the buyer exercises the right to a share of the proceeds within a reasonable period specified by the seller in the notification of the intended sale of the goods. The seller can destroy the goods at his own expense if it was not possible to sell them or if the expected proceeds from the sale will not be sufficient even to cover the costs that the seller purposefully spent on the safekeeping of the goods and the costs that the seller would inevitably have to spend on selling them.

Special notices:

under no circumstances accept a shipment that shows signs of damage during transport (torn packaging, deformations, holes, etc.). This will prevent possible complications when claiming damaged goods.
in the event that you discover any difference between the invoice and the actually delivered goods (in type, quantity or price), or you receive an incorrectly filled out invoice with the shipment, or you do not receive any proof of purchase, it is your duty to inform the seller of this fact immediately via e - by email or by phone.
when returning the goods, pack them in such a way as to prevent damage. Damage to the goods during transport results in the claim not being recognized.
send the goods in packages via the Slovak Post or by a courier company, well packed so that they are not damaged. When sending goods by cash on delivery, this shipment will not be accepted.
we process complaints on working days via e-mail or by phone. The complaint procedure begins on the day the seller receives the claimed goods and ends on the day the completed complaint is sent to the buyer. It informs the buyer about the result by e-mail or by phone, unless otherwise agreed with the buyer.

Withdrawal from Purchase Agreement

The consumer may withdraw from a contract concluded at a distance or from a contract concluded outside the merchant's premises

within 14 days from the date

taking over the goods by the consumer according to paragraph 4,
conclusion of a contract, the subject of which is the provision of a service,
conclusion of a contract for the supply of water, which is not for sale in a limited volume or in a specified quantity, and a contract for the supply and removal of heat,
conclusion of a contract for the supply of digital content, which the merchant supplies other than on a physical medium,

30 days from the date of conclusion of the contract for or in connection with an unsolicited visit or at or in connection with a sales event.

The consumer has the right to withdraw from a contract concluded at a distance and from a contract concluded outside the merchant's premises even without giving a reason within the period according to § 20 par. 1 to 3 except for the contract of which it is the subject
1. the provision of the service, if the service has been fully provided and the service provision began before the expiration of the period for withdrawal from the contract with the express consent of the consumer, and the consumer has declared that he was properly informed that by expressing his consent he loses the right to withdraw from the contract after the full provision of the service, if according to the contract, the consumer is obliged to pay the price,
2. delivery of goods manufactured according to the consumer's specifications or goods made to measure,
3. delivery of goods that are subject to rapid deterioration or deterioration,
4. delivery of goods enclosed in protective packaging, which is not suitable for return due to health protection or hygiene reasons, if the protective packaging was broken after delivery,
5. delivery of goods which, due to their nature, may be inseparably mixed with other goods after delivery,
6. carrying out urgent repairs or maintenance during a visit to the consumer, for which the consumer has expressly requested the trader; this does not apply to a contract whose subject is the provision of a service other than repair or maintenance, and to a contract whose subject is the supply of goods other than a spare part necessary to carry out repair or maintenance, if the contracts were concluded during the trader's visit to the consumer and the consumer took these goods or did not order the services in advance,
7. delivery of audio recordings, video recordings, audio-visual recordings or software in a protective packaging that was damaged after delivery,
8. delivery of digital content, which the trader delivers other than on a physical medium, if the delivery of digital content has started and the consumer has given explicit consent to the start of delivery of digital content before the expiry of the withdrawal period, has declared that he has been properly informed that by expressing his consent he loses the right to withdraw from the contract by starting the delivery of digital content, and the merchant has provided the consumer with confirmation pursuant to § 17 par. 12 letters b) or par. 13 letters b), if according to the contract the consumer is obliged to pay the price.
The buyer has the right to withdraw from the purchase contract without giving a reason within 14 days from the date of receipt of the goods by the buyer or a third party designated by him, except the carrier. In the case of delivery of several goods ordered in one order, when the buyer or a third party designated by him, other than the carrier, takes over the goods that were delivered last. In the case of delivery of goods consisting of several parts, when the buyer or a third party designated by him other than the carrier takes over the last part of the goods.
The right to withdraw from the purchase contract does not apply to the purchase contract, the subject of which is goods according to point (2) or in other cases according to § 19 par. 1 of the Consumer Protection Act.
When exercising the right to withdraw from the purchase contract, the buyer informs the seller about his decision to withdraw from the purchase contract by a clear statement (for example, by letter sent by post or e-mail) to the address JUDr. Andrea Kanoczová , Headquarters: Laborecká 48, 066 01 Humenné, Slovakia or via e-mail: eshop.slovenskecipky@gmail.com. Along with the returned goods, the buyer will also send a copy of the invoice and account number for the refund. For this purpose, the buyer can use the form for withdrawing from the purchase contract, which is available on the merchant's website or enclosed in the confirmation of receipt of the order, but its use is not mandatory. The withdrawal period from the purchase contract is preserved if the buyer sends a notice of exercise of the right to withdraw from the purchase contract before the withdrawal period from the purchase contract expires. If the buyer fills in and sends a sample form for withdrawing from the purchase contract via the merchant's web address, the seller will immediately confirm receipt of the withdrawal from the contract on a durable medium (for example, by e-mail).
After withdrawing from the purchase contract, the seller will return to the buyer all payments made by the buyer in connection with the conclusion of the purchase contract, including the costs of delivering the goods to the buyer. This does not apply to additional costs if the buyer has chosen a different type of delivery than the cheapest common delivery method offered by the seller. Payments will be returned to the buyer no later than 14 days from the day the seller receives a notice of withdrawal from the purchase contract. The payment will be made in the same way that the buyer used for payment, if he did not expressly agree to another payment method, without charging any additional fees. With a refund, the seller can wait until the goods are returned to his address or until it is proven that the buyer sent the goods back, whichever comes first.
The buyer sends the goods back or brings them to the address or delivers them to the address: JUDr. Andrea Kanoczová , Registered office: Laborecká 48, 066 01 Humenné, Slovakia, no later than 14 days from the date of exercising the right to withdraw from the purchase contract. The period is considered to be preserved if the goods are sent back by the buyer before the 14-day period has expired. The direct costs of returning the goods are borne by the buyer.
The buyer is responsible for any decrease in the value of the goods as a result of handling them in a way other than what is necessary to determine the nature, properties and functionality of the goods.
9. In case of violation of the conditions for withdrawal from the contract or proper return of the goods, the seller is entitled to claim compensation from the buyer for the damage caused to him in accordance with the relevant legal regulations.

G. Personal data and their protection

The contracting parties have agreed that the buyer, if he is a natural person, is obliged to notify the seller in the order of his name and surname, address of permanent residence including zip code, telephone number and email address.
The contracting parties have agreed that the buyer, if he is a legal entity, is obliged to notify the seller in the order of his business name, registered office address including zip code, social security number, telephone number and email address.
Before creating an order and before concluding a purchase, the merchant allowed the buyer to fully familiarize himself with the personal data protection rules, which can be found on the relevant e-commerce subpage

Newsletter and e-mails from us

When creating a user account, you can choose whether you want to receive regular information from us about the news and promotions of our online store. You can also choose to send the newsletter later after logging into your user account. Of course, you can unsubscribe from the newsletter at any time. Messages about the status of your order, availability and unavailability of products will be sent to your e-mail address, and we will also send you a discount voucher in cases where you are entitled to a discount in accordance with these terms and conditions. We may send all registered customers irregularly (a maximum of several times a year) important information related to the operation of our online store and the use of customer benefits. If e-mails from us bother you, please write us a message at eshop.slovenskecipky@gmail.com.

H. Final Provisions

If the purchase contract is concluded in writing, any change to it must be in writing.
The contracting parties have agreed that communication between them will be carried out in the form of e-mail messages.
The relevant provisions of the Civil Code, Consumer Protection Act 108 /2024 Coll . These commercial and complaint conditions become effective against the buyer upon conclusion of the purchase contract.
Before sending the order, the buyer will be asked to check the box to confirm that he has familiarized himself with these terms and conditions, read them, understood their content and agrees with them in their entirety.
Before sending the order, the buyer will be asked to confirm by ticking the box that the consumer is aware when he is not entitled to withdraw from the contract according to § 19 par. 1 of Act 108/2024 Coll., or instruction on the circumstances under which the consumer loses the right to withdraw from the contract
Before sending the order, the buyer will be asked to confirm by ticking the box that the consumer has given explicit consent to the start of delivery of digital content before the expiry of the period for withdrawal from the contract, declares that he has been properly informed that by expressing consent he loses the right to withdraw from the contract at the start of delivery of digital content, and the merchant provided the consumer with confirmation pursuant to § 17 par. 12 letters b) or par. 13 letters b) n of Act 108/2024 Coll., if according to the contract the consumer is obliged to pay the price.
If any additional information is needed, the buyer can contact the seller via e-mail or by phone at one of the numbers listed in the contacts.
The supervisory body to which the seller's activity is subject is the Slovak Trade Inspection.
General terms and conditions are binding from the date of their publication on the seller's website. The general terms and conditions apply to the extent and wording in which they are listed on the seller's website on the day the order is sent to the buyer.
By sending the order, the buyer confirms to the seller that he accepts the price for the ordered goods, including possible shipping and transport costs, general terms and conditions and the seller's complaint procedure in the wording valid at the time the order is sent.
The seller is bound by his offer of goods, including its price, from the time the order acceptance is sent to the buyer until the time of delivery of the goods to the buyer, unless some provision of the general terms and conditions stipulates otherwise in a special case. The buyer is bound by the sent order until the time specified for the delivery of the goods.
The seller reserves the right to change the wording of the general terms and conditions.